Frequently Asked Questions

MasterDex

📱 Application

Why I can't see the images inside the app? + −

To enable images in the app, please follow these steps:

  • Open MasterDex and navigate to the Settings page
  • Look for the option "Show original assets" and enable it
  • When you enable this option, you will see a disclaimer explaining the terms of use
  • Please read the disclaimer carefully each time, then decide whether you want to proceed with displaying the images

If images still do not appear after enabling this option, please reach out to us through the feedback section on this page, and we will be happy to help you.

How can I change the language of the app? + −

At the moment, MasterDex is available exclusively in English. We understand that many users around the world may prefer other languages, and we appreciate your interest in localization.

However, we do not have concrete plans to add support for additional languages in the near future.

Some info are missing or wrong, how can I report them? + −

Thank you for taking the time to notice inaccuracies or missing information in MasterDex! Maintaining accurate and complete data is one of our top priorities, and your help is invaluable to us.

To report missing or incorrect information, please use the Feedback section on this page. When submitting your report, it would be very helpful if you could include:

  • Which entry is affected
  • A clear description of what is missing or incorrect
  • What the correct information should be (if you know)
  • A screenshot of the issue, if possible

We review all feedback thoroughly and will work to correct any inaccuracies as soon as possible. Thank you for helping us make MasterDex better!

✨ MasterDex PRO

I changed device - how do I restore my purchase? + −

Open the MasterDex PRO page inside the app and tap the "Restore purchase" button. The app will verify the purchases associated with your account and restore the PRO version.

Important: Make sure you are signed in with the same Google account (Android) or Apple ID (iOS) you used when you originally made the purchase. If you are using a different account, the app will not be able to recognise your purchase.

I switched from Android to iOS (or vice versa) - can I restore my purchase? + −

Unfortunately, in-app purchases are tied to the specific store of each platform. Because MasterDex does not require a centralised user account, purchases made on the Google Play Store (Android) cannot be automatically transferred to the Apple App Store (iOS) and vice versa.

If you would like to continue using MasterDex PRO on your new platform, you will need to purchase the PRO version again through the corresponding store.

I cannot restore my purchase on Android - what should I do? + −

Step 1 - Check your account: Make sure you are signed in with the same Google account you used when you originally purchased MasterDex PRO. If you are using a different Google account, the app will not be able to recognise the purchase.

Step 2 - Check your internet connection: Purchase restoration requires an active internet connection. Make sure you are connected and try again.

If the problem persists: Send an email to: lorenzo.gapp@gmail.com

Subject: [ISSUE] MasterDex Android - PRO purchase restore not working

Include in the body:

  • Your Google Play transaction ID (starts with "GPA") from your purchase confirmation email - THIS IS ESSENTIAL TO RESOLVE THE ISSUE
  • Your device name and Android version
  • A screenshot of the restore purchase screen
  • Any error message you received

How to find your transaction ID: Check your email from Google Play for the purchase receipt. The transaction ID (starting with "GPA") should be in the body of that email. If you cannot find it, open the Google Play Store, go to "My purchases" > "MasterDex PRO" and look for the transaction details.

Note: Without the transaction ID (GPA), I will not be able to verify the purchase and help you resolve the issue. Please make sure to include it in your email.

🐛 Bugs & Feedback

I think I found a bug - how do I report it? + −

Send an email to: lorenzo.gapp@gmail.com

Subject: [BUG] MasterDex iOS (or Android) - Brief description of the problem

Include in the body:

  • A clear description of the problem
  • The exact steps to reproduce the bug
  • Your device name and OS version
  • Screenshots or a screen recording of the issue, if possible

Example subjects:
- [BUG] MasterDex iOS - App crashes on launch
- [BUG] MasterDex Android - Team builder not saving correctly

The more detail you provide, the quicker I will be able to identify and fix the problem.

How do I send feedback or request a new feature? + −

Send an email to: lorenzo.gapp@gmail.com

Subject:
- [FEEDBACK] MasterDex iOS (or Android) - Brief description
- [FEATURE REQUEST] MasterDex iOS (or Android) - Feature name

Include in the body:

  • A description of your feedback or requested feature
  • Why you think it would be valuable
  • How it could improve your experience with the app
  • Any relevant context about how you currently use the app

Example subjects:
- [FEEDBACK] MasterDex iOS - Suggestion to improve the UI
- [FEATURE REQUEST] MasterDex Android - Export team as image

I genuinely appreciate all feedback and will consider every suggestion for future updates!